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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Gena Wilson

Gena Wilson

April 15, 2025

5  out of  5
rating by Gena Wilson
"Very helpful. Made trading vehicle policy quick and simple"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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jameson bryant

March 28, 2025

5  out of  5
rating by jameson bryant
"incredibly, amazing, and best service from any insurance place around!"
We responded:
"Thank you for the incredible feedback! We're thrilled to hear that you found our service to be amazing and the best among insurance providers."
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Amy Vaughn

March 27, 2025

5  out of  5
rating by Amy Vaughn
"I moved from Georgia to Red Bay and have been with Ronald Thorn and his wonderful staff for nearly 2 years now. From the very beginning they made the transition extremely pleasant and provided professional and friendly service. I am beyond pleased with finding their office being so eager to assist me with any policy changes. Alicia has definitely gone above and beyond to provide exceptional service each and every time I have spoken with her. By far this has been the best transition for my family. Kudos for the hometown feeling they provide to all their customers."
We responded:
"Thank you for your wonderful review! We're delighted to hear that Alicia, and our team have made your transition smooth and provided exceptional service. We appreciate your trust and look forward to continuing to serve you and your family."
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Fabian Rouser

March 26, 2025

5  out of  5
rating by Fabian Rouser
"Kristen is amazing, great service!"
We responded:
"Thank you for your kind words! We're thrilled to hear that Kristen provided you with great service. We'll be sure to pass along your compliments to her. We appreciate your feedback and look forward to serving you again!"
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Mandy Davis

March 26, 2025

5  out of  5
rating by Mandy Davis
"Great company and agents to work with. Not only were they cheaper, but when I had to file a claim and it was quick and easy. Would definitely recommend!!"
We responded:
"Thank you for your fantastic feedback! We're delighted to hear that you had a positive experience with our company and agents, and that our claims process was quick and easy for you. Your recommendation means a lot to us, and we look forward to continuing to serve you!"
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Brooklyn Yancey

March 26, 2025

5  out of  5
rating by Brooklyn Yancey
"Ronald Thorn and his staff always provide exceptional service and are always accessible and responsive to any questions or inquiries I have! They are awesome and I recommend them!"
We responded:
"Thank you for your glowing review! We're thrilled to hear that Ronald Thorn, and his staff have consistently provided you with exceptional service and prompt responses. Your recommendation means a lot to us, and we look forward to continuing to meet your needs!"
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JOHN HENLEY

March 26, 2025

5  out of  5
rating by JOHN HENLEY
"Ms. Alicia, Ms. Sandy and Ms. Kristen are always courteous and professional. Love dealing with the Ronald Thorn Agency."
We responded:
"Thank you for your kind words! We're delighted to hear that our team has provided you with courteous and professional service. We truly appreciate your support and enjoy working with you at the Ronald Thorn Agency."
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Titus Knowles

March 26, 2025

5  out of  5
rating by Titus Knowles
"Kristin"
We responded:
"Thank you so much for the 5-star review! We're delighted to hear that you had a positive experience. Kristin will be thrilled to know that her service made such an impact."
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April Walls

March 26, 2025

5  out of  5
rating by April Walls
"Wonderful amazing love it"
We responded:
"Thank you for the enthusiastic feedback! We're delighted to hear that you had such a positive experience. We appreciate your support and can't wait to see you again!"
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Chris Dill

March 26, 2025

5  out of  5
rating by Chris Dill
"Wonderful people and excellent service."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team and service. We look forward to welcoming you back soon!"
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Sharon Horn

March 25, 2025

5  out of  5
rating by Sharon Horn
"Wonderful insurance agency with remarkable agents"
We responded:
"Sharon, thank you for leaving our office a 5-star review! It is a pleasure to assist you with your insurance needs, please never hesitate to reach out to our office! – Ronald"
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Sandra Colburn

March 17, 2025

5  out of  5
rating by Sandra Colburn
"There is nothing better than a hometown agent to take care of you and your needs! We love all the girls at State Farm of Red Bay!"
We responded:
"Sandra, thank you for taking the time to leave our office a review! We are proud to be the local office in Red Bay & your kind words mean so much to us. I agree, our office wouldn’t be the same without Sandy, Kristin & Alicia! – Ronald"
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Kim Pharr

March 6, 2025

5  out of  5
rating by Kim Pharr
"They are very nice and helpful always able to help and personally"
We responded:
"Kim, thank you for your kind words! We’re so glad to hear that you had a positive experience with our team. We are always here to help whenever you need us. Please never hesitate to reach out our way for all of your insurance needs! - Ronald"
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Tim Guinn

February 4, 2025

5  out of  5
rating by Tim Guinn
"Outstanding expertise and professionalism. Saved me a lot of money through a compared analysis of home owner's insurance coverage."
We responded:
"Thank you, Tim, for entrusting your business to my agency. Your business and friendship are appreciated. "
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Doyle Stanfield

January 10, 2025

5  out of  5
rating by Doyle Stanfield
"Ronald and his team have gone above and beyond for me and my family over the last 30 years. Wouldn’t go anywhere else."
We responded:
"Thank you for the kind words. We try really hard to earn them. "
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Stefany Tate

January 7, 2025

5  out of  5
rating by Stefany Tate
"I absolutely love my insurance agent, Sandy Strickland! She makes everything so simple for me. Anytime I have a question, or need to make changes to my policy, Sandy goes above and beyond to make sure I have everything I need. I recommend her to everyone."
We responded:
"Thank you, Stefany, for the kind words. We are blessed to have Sandy as part of our team. She is a true professional. "
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Courtney Sparks

November 12, 2024

5  out of  5
rating by Courtney Sparks
"Alicia was super helpful! Simple easy process insuring our new build."
We responded:
"Thank you for the kind review, Courtney! I am happy to hear that Alicia made your insurance process seamless. It’s our goal to provide smooth and helpful service every step of the way. We are here for your future insurance needs! -Ronald"
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Jeff Krigbaum

November 8, 2024

5  out of  5
rating by Jeff Krigbaum
"I moved over by Red Bay, I wanted to transfer my State Farm to a local Agent. I have nothing but good things to say about the Thorn office. Even when you ask a difficult question, they will do the research and get back to you in a timely manner, which I appreciate. I am 100% satisfied with this business!"
We responded:
"Thank you for kind words, Jeff! I am thrilled to hear that you had such a positive experience with our office. It’s our priority to go above and beyond to make sure you have the answers you need. Your satisfaction is important to us, and we’re grateful for the opportunity to have served you! -Ronald"
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Brittany Hill

November 7, 2024

5  out of  5
rating by Brittany Hill
"This office is SUPER HELPFUL! Whether it be adding a new car or answering my many questions they always get back with me pretty fast and always help!"
We responded:
"Thank you for the five-star review, Brittany! I am thrilled to hear that you've had an amazing experience with our office. It's our priority to be here for you, whether you're adding a new vehicle or just have questions. We appreciate you taking the time to share your feedback and look forward to helping you anytime you need us! -Ronald"
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Rhonda Beam

October 28, 2024

5  out of  5
rating by Rhonda Beam
"Alicia was great! Very helpful and friendly."
We responded:
"Thank you for your kind words, Rhonda! I am so glad to hear that Alicia provided friendly and helpful service. Your satisfaction means a lot to us, and we’re here for you anytime you need assistance! -Ronald"
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MARC MCGEE

September 30, 2024

5  out of  5
rating by MARC MCGEE
"VERY HELPFUL!"
We responded:
"Marc, thank you so much for taking the time to leave our office a 5-star review! We strive to provide top-tier service to all of our Good Neighbors. We are always happy to help, feel free to reach out to our team for any assistance! -Ronald "
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Kathy Swann

September 13, 2024

5  out of  5
rating by Kathy Swann
"Very good service."
We responded:
"Thank you, Kathy, for your review. "
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crwfish 77

April 26, 2024

5  out of  5
rating by crwfish 77
"I had 2 insurance companies covering different things, and when I needed them, State Farm was the one that came through with no fuss. They have helped me and my family through a rough time, and I will always be loyal to them for this."
We responded:
"Thank you for sharing your experience with us! I am happy to hear that State Farm was there for you and your family. Providing reliable support during difficult times is what we strive for, and we are honored to have been able to assist you. If there's anything else we can do to support you and your family further, please don't hesitate to reach out! -Ronald"
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Lisa Bohannon

February 16, 2024

5  out of  5
rating by Lisa Bohannon
"I have been a client with State Farm for many years. Ron, Sandy and everyone have always been so nice and helpful. Lisa Fowler"
We responded:
"Thank you, Lisa for the kind words. "
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Jeremy Edgmon

February 6, 2023

5  out of  5
rating by Jeremy Edgmon
"Great and helpful folks here!!! Very personable and professional services."
We responded:
"Thank you, Jeremy! We appreciate the kind words. "